Helpdesk

Description

Helpdesk is a multi-tenant support ticket system with priority management, SLA tracking, conversation threads, and dashboard analytics. It helps support teams deliver efficient customer support with clear accountability through SLA monitoring.

Key features

Ticket management with priorities and custom fields SLA tracking with automated escalation Conversation threads with internal notes Multi-tenant architecture with isolated queues Dashboard analytics: response times, satisfaction scores Knowledge base integration for self-service Email-to-ticket conversion and routing

Desktop view

Mobile view

Technologies used

Angular

TypeScript

Tailwind CSS

RxJS

Neon